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Guided enables firms to provide Coaching-as-a-Benefit to their employees. We believe the future of work will be characterized by an evolution in human development and have built our business to help companies invest in their people at every level. Guided has recently completed a seed round and already has a substantial corporate client base.

Our mission is to transform the human work experience by democratizing access to great coaching.

Position Overview

We are looking for someone to help manage client engagement, account development, services delivery, and internal business operations. We are looking for the right individual, not the right resume, and will shape responsibilities around skills, experience, interests, and professional goals. We are willing to invest heavily in learning and development.

Required Skills, Experience, & Attributes

  • Immaculate professional communication skills

  • Client engagement and/or service delivery experience

  • Ability to work independently in fast moving environment without explicit guidance

  • Emotionally intelligent and can handle many personality types

  • Detail oriented and able to process, retain, and leverage large amounts of information

  • Proven ability to influence cross-functional teams and leaders

  • High-level problem solving and creative thinking

  • Curious and constantly learning, excited about personal growth, willing to be coached and given direct feedback, and willing to communicate directly and honestly

Additional Desired Skills, Experience, & Attributes (Not Required)

  • Account Management, Renewal, & Up-selling

  • Business Operations, Intelligence, & Strategy

  • Technology Platform & Vendor Management

  • Visual Design & Presentation

How We Work

We are a remote team that collaborates virtually. However, this position would be primarily supporting our Head of Customer Success who is located in New York. Ideally, you would be working with him directly in person at the West Village WeWork (paid for by Guided). We are open to considering remote employees, as well. We are passionate about “walking the talk” around the personal development work we support via coaching. There is no formal hierarchy – employees are expected to act as principals, communicate transparently, and give and take rigorous feedback regularly. We are also committed to having fun and enjoying the adventure of building a transformative company together. Finally, our team is willing to invest substantially in a new teammate’s long-term growth and goals, both inside and outside of the firm.

How To Apply

Please contact Max Coyne-Green, Head of Customer Success at Max@getguided.co and include a resume as well as a brief note introducing yourself, your interest in the firm, and any other information you would like us to know up front. 

Client Operations Manager

We need a customer facing operations wiz to deliver amazing customer success and help us scale our internal operations.

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